{"id":20325,"date":"2022-03-25T13:45:50","date_gmt":"2022-03-25T12:45:50","guid":{"rendered":"https:\/\/help.openbee.com\/open-bee-portal\/installers-guide\/updated\/"},"modified":"2026-05-13T09:40:37","modified_gmt":"2026-05-13T07:40:37","slug":"updated","status":"publish","type":"page","link":"https:\/\/help.openbee.com\/en\/open-bee-portal\/installers-guide\/updated\/","title":{"rendered":"Updated"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Open Bee\u2122 Portal Update<\/h1>\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n<ol class=\"wp-block-list\">\n<li><a href=\"#ob-section-1-introduction\">Introduction<\/a><\/li>\n\n\n\n<li><a href=\"#ob-section-2-sauvegarde\">Warning \u2013 Mandatory Backup<\/a><\/li>\n\n\n\n<li><a href=\"#ob-section-3-intermediaires\">Compatibility and interim updates<\/a><\/li>\n\n\n\n<li><a href=\"#ob-section-4-preparation\">Preparing for the update<\/a><\/li>\n\n\n\n<li><a href=\"#ob-section-5-procedure\">Update Procedure<\/a><\/li>\n\n\n\n<li><a href=\"#ob-section-6-redemarrage\">Server restart<\/a><\/li>\n\n\n\n<li><a href=\"#ob-section-7-verifications\">Post-update checks<\/a><\/li>\n\n\n\n<li><a href=\"#ob-section-8-depannage\">Troubleshooting<\/a><\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\" id=\"ob-section-1-introduction\">Introduction<\/h2>\n\n<p>This guide describes the complete procedure for updating the <strong>Open Bee\u2122 Portal<\/strong> software on a Windows platform. The update is done via an executable that requires administrator rights. This procedure is applicable for all updates, whether <em>major<\/em> or <em>minor<\/em>.  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"ob-section-2-sauvegarde\">Warning \u2013 Mandatory Backup<\/h2>\n\n<p><strong>Please note:<\/strong> before any update, you must make a <strong>complete backup<\/strong> of your Open Bee\u2122 Portal environment.<\/p>\n\n<p>The backup must cover at least:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Documents<\/strong> stored in Open Bee\u2122 Portal.<\/li>\n\n\n\n<li>The associated <strong>database<\/strong> .<\/li>\n<\/ul>\n\n<p>The backup procedure is described in the <a href=\"https:\/\/help.openbee.com\/en\/open-bee-portal\/installers-guide\/backup\/\"><em>Backup<\/em><\/a> section.<\/p>\n\n<p>Open Bee\u2122 recommends keeping this backup in a secure, tested location.<br\/><strong>Open Bee\u2122 declines all responsibility in the event of loss of data following an update carried out without prior backup.<\/strong><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"ob-section-3-intermediaires\">Compatibility and interim updates<\/h2>\n\n<p>If the currently installed version of Open Bee\u2122 Portal is several versions behind, some <strong>interim updates<\/strong> may be required before installing the target version.<\/p>\n\n<p>These intermediate versions are identified by a star in the <em><a href=\"https:\/\/help.openbee.com\/en\/open-bee-portal\/version-history\/\">Version History<\/a><\/em> section.<\/p>\n\n<p><strong>Important:<\/strong> Interim updates marked with a star must be installed <strong>in the order listed<\/strong> before you can perform the final update you want.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"ob-section-4-preparation\">Preparing for the update<\/h2>\n\n<p>Before you start the update executable:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Inform users that the service will be temporarily <strong>unavailable<\/strong> during the update.<\/li>\n\n\n\n<li>Cut third-party services (Data importer, Scan capture, &#8230;) adding content on Open Bee\u2122 Portal.<\/li>\n\n\n\n<li>Make sure you have a <strong>complete and recent backup<\/strong>.<\/li>\n\n\n\n<li>Copy the update executable to the Windows server hosting Open Bee\u2122 Portal.<\/li>\n\n\n\n<li>Disable <strong><span style=\"text-decoration: underline;\">all<\/span> <\/strong>addons from the Open Bee\u2122 Portal addons interface.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"ob-section-5-procedure\">Update Procedure<\/h2>\n\n<ol class=\"wp-block-list\">\n<li>Double-click the update executable. Windows displays an elevation of privilege request (UAC).<br\/>Click <strong>Yes<\/strong> to allow execution as an administrator. <br\/><\/li>\n\n\n\n<li>The Update Wizard opens. Click <strong>Next<\/strong> to start the update process. <br\/><\/li>\n\n\n\n<li>The <strong>Open Bee\u2122 Portal<\/strong> service is automatically stopped by the installer. During this phase, the product instance is inaccessible. <br\/><\/li>\n\n\n\n<li>Continue by clicking <strong>Next<\/strong> at the different steps.<br\/><\/li>\n\n\n\n<li>At the end of the process, a confirmation screen indicates that the update has been successfully completed. Click <strong>Finish<\/strong> to close the wizard. <\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\" id=\"ob-section-6-redemarrage\">Server restart<\/h2>\n\n<p>Once the update is complete, it is <strong>mandatory<\/strong> to perform a <strong>full restart of the Windows server<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>close the installer;<\/li>\n\n\n\n<li>restart the machine;<\/li>\n\n\n\n<li>wait for the reboot to complete and return to a steady state.<\/li>\n<\/ul>\n\n<p><strong>Reminder:<\/strong> Open Bee\u2122 Portal will remain unavailable until the complete system reboot is complete.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"ob-section-7-verifications\">Post-update checks<\/h2>\n\n<p>After the server restarts, perform the following checks:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Check access to the <strong>usual Open Bee\u2122 Portal<\/strong> URL.<\/li>\n\n\n\n<li>Control the <strong>version<\/strong> displayed in the app&#8217;s system information.<\/li>\n\n\n\n<li>Re-enable the disabled addons from the Open Bee\u2122 Portal addons interface.<\/li>\n\n\n\n<li>Test a <strong>deposit<\/strong> and <strong>consultation<\/strong> of documents.<\/li>\n\n\n\n<li>Check the operation of any services or connectors: LDAP, SMTP, OCR, etc.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"ob-section-8-depannage\">Troubleshooting<\/h2>\n\n<h3 class=\"wp-block-heading\">The installer does not launch<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Verify that the executable is successfully launched <strong>as an administrator<\/strong>.<\/li>\n\n\n\n<li>Check that the antivirus or security solution does not block the file.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Update fails<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Verify that all <strong>required interim updates<\/strong> (marked with a star on the <em>Version History<\/em> page) have been installed in the recommended order.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Open Bee\u2122 Portal is inaccessible after the update<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Check that the Windows services associated with Open Bee\u2122 are started.<\/li>\n\n\n\n<li>Check the Windows Event Viewer for errors.<\/li>\n<\/ul>\n\n<p><\/p>\n\n<h3 class=\"wp-block-heading\">MyISAM tables are detected when the update is initiated<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>If the migration script has been successfully launched, check that there is no other database that contains MyISAM tabs\n<ul class=\"wp-block-list\">\n<li>Delete these databases not required to run the Open Bee Portal application<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"513\" height=\"371\" src=\"https:\/\/help.openbee.com\/wp-content\/uploads\/2026\/02\/image.png\" alt=\"\" class=\"wp-image-29044\" style=\"width:320px;height:auto\" srcset=\"https:\/\/help.openbee.com\/wp-content\/uploads\/2026\/02\/image.png 513w, https:\/\/help.openbee.com\/wp-content\/uploads\/2026\/02\/image-300x217.png 300w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"446\" height=\"391\" src=\"https:\/\/help.openbee.com\/wp-content\/uploads\/2026\/02\/image-1.png\" alt=\"\" class=\"wp-image-29047\" style=\"aspect-ratio:1.1406946224745163;width:225px;height:auto\" srcset=\"https:\/\/help.openbee.com\/wp-content\/uploads\/2026\/02\/image-1.png 446w, https:\/\/help.openbee.com\/wp-content\/uploads\/2026\/02\/image-1-300x263.png 300w\" sizes=\"auto, (max-width: 446px) 100vw, 446px\" \/><\/figure>\n\n<h6 class=\"wp-block-heading\"><em><strong>Example of an old database that was imported, not used, and still contains MyISAM tables<\/strong><\/em><\/h6>\n\n<p><\/p>\n\n<p><\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Open Bee\u2122 Portal Update Summary Introduction This guide describes the complete procedure for updating the Open Bee\u2122 Portal software on a Windows platform. The update is done via an executable that requires administrator rights. This procedure is applicable for all updates, whether major or minor. Warning \u2013 Mandatory Backup Please note: before any update, you [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":20153,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20325","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20325","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/comments?post=20325"}],"version-history":[{"count":4,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20325\/revisions"}],"predecessor-version":[{"id":29463,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20325\/revisions\/29463"}],"up":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20153"}],"wp:attachment":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/media?parent=20325"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}