{"id":20364,"date":"2022-03-25T13:46:34","date_gmt":"2022-03-25T12:46:34","guid":{"rendered":"https:\/\/help.openbee.com\/open-bee-portal\/knowledge-base\/troubleshooting-items\/troubleshooting-rabbitmq-amqp\/the-openbeeportalrabbitmq-service-does-not-start\/"},"modified":"2026-05-13T10:47:40","modified_gmt":"2026-05-13T08:47:40","slug":"the-openbeeportalrabbitmq-service-does-not-start","status":"publish","type":"page","link":"https:\/\/help.openbee.com\/en\/open-bee-portal\/knowledge-base\/troubleshooting-items\/troubleshooting-rabbitmq-amqp\/the-openbeeportalrabbitmq-service-does-not-start\/","title":{"rendered":"The openbeeportalRabbitMQ service does not start"},"content":{"rendered":"\n

Symptoms<\/h1>\n\n

In a Windows environment, the following “openbeeportalRabbitMQ” service is in error or starts and then stops<\/p>\n\n

Versions impact\u00e9esset_permissions<\/h1>\n\n

Open Bee\u2122 Portal version 6.x. randomly on certain installations<\/p>\n\n

Resolution<\/h1>\n\n

Recommendation<\/strong><\/p>The first intention as a solution is to restart the openbeeportalRabbitMQ service and then the “openbeeportal AMQP High Priority Queue” and “openbeeportal AMQP Low Priority Queue” services.Always launch commands for this item:– In a console as an admin– From the C:Program Files (x86)OpenBeeOpenBeePortal5Utilityrabbitmqrabbitmq_server-3.5.3sbin folder (to be adapted according to the installation path) for windows<\/cite><\/blockquote>\n\n

Step 1:<\/h2>\n\n
  • Check if the environment variable “path” contains the paths of the Windows commands To replace “%SystemRoot%system32; %SystemRoot%; %SystemRoot%System32Wbem; %SYSTEMROOT%System32WindowsPowerShellv1.0;” BY C:Windowssystem32; C:Windows; C:WindowsSystem32Wbem; C:WindowsSystem32WindowsPowerShellv1.0;<\/li><\/ul>\n\n

    Step 2:<\/h2>\n\n
    • Check if the user “openbee” exists with the command “rabbitmqctl list_users”:<\/li><\/ul>\n\n

      rabbitmqctl list_users<\/p>\n\n

      If it does not exist, create it by manually running the following commands:<\/p>\n\n

      rabbitmqctl.bat add_user openbee Openbee74<\/p>\n\n

      rabbitmqctl.bat set_permissions -p \/ openbee “.*” “.*” “.*”<\/p>\n\n

      rabbitmqctl.bat” delete_user guest<\/p>\n\n

      • Restart the openbeeportalRabbitMQ service and then the “openbeeportal AMQP High Priority Queue” and “openbeeportal AMQP Low Priority Queue” services.<\/li><\/ul>\n\n

        Step 3:<\/h2>\n\n
        • Run rabbitmq-server.bat and see if the service stays started and the problem no longer arises, if it is the case you have to stop the execution of rabbitmq-server.bat then run the following command:<\/li><\/ul>\n\n

          SC delete openbeeportalRabbitMQ<\/p>\n\n

          • Restart the console in administrator mode and then run the following command:<\/li><\/ul>\n\n

            SC create openbeeportalRabbitMQ binpath=””C:Program Files (x86)erl6.4erts-6.4binerlsrv.exe””<\/p>\n\n

            • Restart the openbeeportalRabbitMQ service and then the “openbeeportal AMQP High Priority Queue” and “openbeeportal AMQP Low Priority Queue” services.<\/li><\/ul>\n\n

              Step 4:<\/h2>\n\n
              • From the admin panel, uninstall “ErLang OPT” if it is installed.<\/li>
              • Restart the machine<\/li>
              • From a console launched as an administrator, the Open Bee\u2122 Portal installation folder, run:
                • “Utilityrabbitmqotp_win32_17.5.exe” (for versions <=6.11.3)<\/li>
                • “Utilityrabbitmqotp_win64_17.5.exe” (for versions >=6.11.4)<\/li>
                • “Utilityrabbitmqinstall-service.bat”<\/li><\/ul><\/li><\/ul>\n\n

                  Step 5:<\/h2>\n\n

                  See the logs under C:ProgramDataRabbitMQlog for more details on the issue<\/p>\n\n

                  Step 6:<\/h2>\n\n

                  Rename the ‘db’ folder to ‘db-0’ under C:ProgramDataRabbitMQ and then restart the service<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Symptoms In a Windows environment, the following “openbeeportalRabbitMQ” service is in error or starts and then stops Versions impact\u00e9esset_permissions Open Bee\u2122 Portal version 6.x. randomly on certain installations Resolution Recommendation The first intention as a solution is to restart the openbeeportalRabbitMQ service and then the “openbeeportal AMQP High Priority Queue” and “openbeeportal AMQP Low Priority […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":20334,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"templates\/ob-help-products.php","meta":{"footnotes":""},"class_list":["post-20364","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/comments?post=20364"}],"version-history":[{"count":1,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20364\/revisions"}],"predecessor-version":[{"id":20365,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20364\/revisions\/20365"}],"up":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20334"}],"wp:attachment":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/media?parent=20364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}