{"id":21198,"date":"2022-04-11T13:56:04","date_gmt":"2022-04-11T11:56:04","guid":{"rendered":"https:\/\/help.openbee.com\/open-bee-scan-capture\/knowledge-base\/troubleshooting-items\/server-jvm-is-not-64-bit\/"},"modified":"2026-05-13T09:36:34","modified_gmt":"2026-05-13T07:36:34","slug":"server-jvm-is-not-64-bit","status":"publish","type":"page","link":"https:\/\/help.openbee.com\/en\/open-bee-scan-capture\/knowledge-base\/troubleshooting-items\/server-jvm-is-not-64-bit\/","title":{"rendered":"Server JVM is not 64-bit"},"content":{"rendered":"\n<p>Starting with Open Bee\u2122 Scan Capture 3.2.4, a check validates that the version of the JVM (Java virtual machine) installed on the Open Bee Scan Capture server is 64-bit.<\/p>\n\n<p>If you get this error message, it means that the JVM of your Open Bee\u2122 Scan Capture server is not 64-bit:<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/help.openbee.com\/wp-content\/uploads\/2022\/04\/258998609.png\" alt=\"\"\/><\/figure>\n\n<p>To remedy this, here are the steps to perform:<\/p>\n\n<ol class=\"wp-block-list\"><li>Stop Open Bee\u2122 Scan Capture and Open BeeOCS services (if this component is installed on the same server):<br\/><img decoding=\"async\" src=\"https:\/\/help.openbee.com\/wp-content\/uploads\/2022\/04\/258998606.png\"\/><\/li><li>Uninstall the 32-bit Java version on the Open Bee\u2122 Scan Capture server:<br\/><img decoding=\"async\" src=\"https:\/\/help.openbee.com\/wp-content\/uploads\/2022\/04\/258998607.png\"\/><\/li><li>Install Java 8 &#8211; 64 bits. We recommend RedHat&#8217;s OpenJDK implementation:<a href=\"http:\/\/download.myopenbee.com\/software\/openjdk\/\">http:\/\/download.myopenbee.com\/software\/openjdk\/<\/a><\/li><li>Restart the Open Bee\u2122 Scan Capture and Open BeeOCS services (if this component is installed on the same server):<br\/><img decoding=\"async\" src=\"https:\/\/help.openbee.com\/wp-content\/uploads\/2022\/04\/258998608.png\"\/><\/li><li>Relaunch the Open Bee\u2122 Scan Capture<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Starting with Open Bee\u2122 Scan Capture 3.2.4, a check validates that the version of the JVM (Java virtual machine) installed on the Open Bee Scan Capture server is 64-bit. If you get this error message, it means that the JVM of your Open Bee\u2122 Scan Capture server is not 64-bit: To remedy this, here are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":21190,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"templates\/ob-help-products.php","meta":{"footnotes":""},"class_list":["post-21198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/21198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/comments?post=21198"}],"version-history":[{"count":1,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/21198\/revisions"}],"predecessor-version":[{"id":21199,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/21198\/revisions\/21199"}],"up":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/21190"}],"wp:attachment":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/media?parent=21198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}