{"id":21814,"date":"2022-04-11T13:51:26","date_gmt":"2022-04-11T11:51:26","guid":{"rendered":"https:\/\/help.openbee.com\/open-bee-data-importer\/faq\/"},"modified":"2022-04-11T13:51:26","modified_gmt":"2022-04-11T11:51:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/help.openbee.com\/en\/open-bee-data-importer\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"main-content\" class=\"wiki-content group\">\n<ul>\n<li><strong>The dashboard loads indefinitely<\/strong><\/li>\n<li><strong>Import never starts<\/strong>\n<ul>\n<li>Check the configuration to <strong>Open Bee\u2122 Portal<\/strong> as well as the database<\/li>\n<li>Restart the OBDataImporterService<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>I can&#8217;t find my imported documents in the history<\/strong>\n<ul>\n<li>Check that the selected import is the correct one<br \/>\n<u>Note<\/u> : Imports are automatically recreated by <span lang=\"FR\"><br \/>\n  <span lang=\"FR\">Open Bee\u2122 Data Importer<\/span><br \/>\n<\/span> each time the configuration is changed<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>The number of versions in Open Bee\u2122 Portal does not match the number of versions reported in <span lang=\"FR\"><br \/>\n  <span lang=\"FR\">Open Bee\u2122 Data Importer<\/span><br \/>\n<\/span><\/strong><\/p>\n<ul>\n<li><span lang=\"FR\"><span lang=\"FR\">Check the configuration of O. C.S to know if versions are created automatically after the OCR phase<\/span><\/span><\/li>\n<li><span lang=\"FR\"><span lang=\"FR\">Ensure that documents have not been merged because of identical metadata<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span lang=\"FR\"><span lang=\"FR\"> <\/span><\/span><\/p>\n<ul>\n<li><strong>What is the Open <span lang=\"FR\"><span lang=\"FR\">Bee\u2122 Data Importer<\/span> service used for?\n<p><\/span><\/strong><\/p>\n<ul>\n<li>The <span lang=\"FR\"><br \/>\n  <span lang=\"FR\">Open Bee\u2122 Data Importer<\/span><br \/>\n<\/span> app consists of two main components:<\/p>\n<ul>\n<li>The Graphical Interface (DataImporterUI.exe)<br \/>\nIt allows you to configure the application, start the imports and also see the status and details of the imports<\/li>\n<li>And a service (OBDataImporterService)<br \/>\nThe department carries out imports. That is to say, if the import has been launched, the GUI can be closed, the import will continue thanks to the service.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span lang=\"FR\"><span lang=\"FR\"> <\/span><\/span><\/p>\n<ul>\n<li><span lang=\"FR\"><span lang=\"FR\"><strong>Where are the application logs stored?<\/strong><\/span><\/span>\n<ul>\n<li><span lang=\"FR\"><span lang=\"FR\">The logs are stored in the C:Program Files folder (x86)OpenBeeOpen Bee Data ImporterBinLog<\/span><\/span><br \/>\n<span lang=\"FR\"><span lang=\"FR\">They can be useful in particular during import errors to get more details by searching on the internal ID of the document or the ID of the document in the source DMS<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span lang=\"FR\"><span lang=\"FR\"> <\/span><\/span><\/p>\n<ul>\n<li><span lang=\"FR\"><span lang=\"FR\"><strong>An error appeared while processing an XML file. Where was this file moved?<br \/>\n<\/strong><\/span><\/span><\/p>\n<ul>\n<li><span lang=\"FR\"><span lang=\"FR\">XML files that are processed in error are moved to the C:Program Files folder (x86)OpenBeeOpen Bee Data ImporterTemp<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li lang=\"FR\"><span lang=\"FR\"><span lang=\"FR\"><strong>How to move Open Bee\u2122 Data Importer from one workstation to another<\/strong><br class=\"_mce_tagged_br\"><\/span><\/span>\n<ul>\n<li lang=\"FR\"><span lang=\"FR\"><span lang=\"FR\"><a href=\"https:\/\/help.openbee.com\/en\/open-bee-data-importer\/faq\/move-data-importer-from-one-workstation-to-another\/\">Documentation<\/a><\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span lang=\"FR\"><span lang=\"FR\"><span lang=\"FR\"><span lang=\"FR\"> <\/span><\/span><\/span><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The dashboard loads indefinitely Import never starts Check the configuration to Open Bee\u2122 Portal as well as the database Restart the OBDataImporterService I can&#8217;t find my imported documents in the history Check that the selected import is the correct one Note : Imports are automatically recreated by Open Bee\u2122 Data Importer each time the configuration [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":21807,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"templates\/ob-help-products.php","meta":{"footnotes":""},"class_list":["post-21814","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/21814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/comments?post=21814"}],"version-history":[{"count":0,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/21814\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/21807"}],"wp:attachment":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/media?parent=21814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}