{"id":24112,"date":"2024-07-26T10:32:48","date_gmt":"2024-07-26T08:32:48","guid":{"rendered":"https:\/\/help.openbee.com\/open-bee-portal\/knowledge-base\/faq\/how-to-set-up-antivirus-exclusions-to-improve-the-stability-and-operation-of-the-open-bee-portal-software\/"},"modified":"2026-05-13T09:39:24","modified_gmt":"2026-05-13T07:39:24","slug":"how-to-set-up-antivirus-exclusions-to-improve-the-stability-and-operation-of-the-open-bee-portal-software","status":"publish","type":"page","link":"https:\/\/help.openbee.com\/en\/open-bee-portal\/knowledge-base\/faq\/how-to-set-up-antivirus-exclusions-to-improve-the-stability-and-operation-of-the-open-bee-portal-software\/","title":{"rendered":"How to set up antivirus exclusions to improve the stability and operation of the Open Bee\u2122 Portal software"},"content":{"rendered":"\n<p>Security software such as an antivirus can disrupt or hinder the proper functioning of the programs and services of certain software, when the antivirus settings are too strict. It&#8217;s common to see conflicts when using apps. Here are some recommendations for configuring exceptions specific to Open Bee\u2122 Portal, to prevent these interferences during routine operations and software updates.<\/p>\n\n<p>\u26a0\ufe0f This solution requires advanced networking skills. Back up your data before any changes, as this can affect your system.<\/p>\n\n<p>1) First, test whether disabling your antivirus program improves the functioning of your Open Bee applications. If that&#8217;s not enough, it may be necessary to uninstall the antivirus. If you see any improvement after these steps, you can then exclude the affected services from the antivirus program.<\/p>\n\n<p>2) To ensure the proper functioning of Open Bee\u2122 Portal services, it is essential to configure your antivirus software in such a way that it does not interfere with their operations. To avoid interference, make sure that the antivirus on the servers does not schedule a real-time scan on the directories used by Open Bee\u2122 Portal. Add folder paths and services to your antivirus&#8217;s exclusion lists.<\/p>\n\n<p><strong>For the<\/strong> <strong>Open Bee\u2122 Portal application, please find the processes to exclude from the real-time analysis of the antivirus:<\/strong><\/p>\n\n<p>Open Bee\u2122 Portal Files:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"file:\/\/\/C:\/Program%20Files%20(x86)\/OpenBee\/OpenBeePortal5\/*\">C:\\Program Files (x86)\\OpenBee\\OpenBeePortal5\\*<\/a><\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"%25ProgramData%25\/RabbitMQ\/*\">%ProgramData%\\RabbitMQ\\*<\/a><\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"file:\/\/\/C:\/Program%20Files\/erl-24.2.2\">C:\\Program Files\\erl-24.2.2<\/a><\/li>\n<\/ul>\n\n<p>Open Bee\u2122 Portal Services: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>MYSQL<\/li>\n\n\n\n<li>OpenbeeportalApache24<\/li>\n\n\n\n<li>OpenbeeportalRabbitMQ<\/li>\n\n\n\n<li>Openbeeportal AMQP Background Queue<\/li>\n\n\n\n<li>Openbeeportal AMQP High Priority Queue<\/li>\n\n\n\n<li>Openbeeportal AMQP Low Priority Queue<\/li>\n<\/ul>\n\n<p>If you can&#8217;t directly exclude Open Bee\u2122 Portal application folders in antivirus software, use your system&#8217;s advanced settings to prevent these directories from being scanned. To do this, go to the system&#8217;s advanced settings and configure the virus scanning processes to not include Open Bee\u2122 Portal directories.<\/p>\n\n<p>By following these steps, you will minimize interference between your antivirus, Open Bee\u2122 Portal, ensuring optimal performance and uninterrupted operation of your services.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Security software such as an antivirus can disrupt or hinder the proper functioning of the programs and services of certain software, when the antivirus settings are too strict. It&#8217;s common to see conflicts when using apps. Here are some recommendations for configuring exceptions specific to Open Bee\u2122 Portal, to prevent these interferences during routine operations [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":0,"parent":20164,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24112","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/24112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/users\/94"}],"replies":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/comments?post=24112"}],"version-history":[{"count":1,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/24112\/revisions"}],"predecessor-version":[{"id":24113,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/24112\/revisions\/24113"}],"up":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/pages\/20164"}],"wp:attachment":[{"href":"https:\/\/help.openbee.com\/en\/wp-json\/wp\/v2\/media?parent=24112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}