{"id":39408,"date":"2026-09-01T14:56:26","date_gmt":"2026-09-01T12:56:26","guid":{"rendered":"https:\/\/help.openbee.com\/?page_id=39408"},"modified":"2026-09-07T11:37:11","modified_gmt":"2026-09-07T09:37:11","slug":"faq-pa","status":"publish","type":"page","link":"https:\/\/help.openbee.com\/fr\/faq-pa\/","title":{"rendered":"FAQ PA"},"content":{"rendered":"\n<div class=\"ob-faq-page\">\n\n    <!-- HERO -->\n    <section class=\"ob-faq-hero\">\n        \n\n        <div class=\"ob-faq-hero-content\">\n            <h1>Comment pouvons-nous vous aider ?<\/h1>\n\n            <p>\n                Retrouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes\n                concernant la <strong>Plateforme Agr\u00e9\u00e9e Open Bee.<\/strong>\n            <\/p>\n\n            <div class=\"ob-search-box\">\n                <input\n                    type=\"text\"\n                    id=\"ob-faq-search\"\n                    placeholder=\"Rechercher une question ou un mot-cl\u00e9...\"\n                    autocomplete=\"off\"\n                >\n                <button type=\"button\" id=\"ob-search-btn\" aria-label=\"Rechercher\">\u2315<\/button>\n            <\/div>\n\n            <p class=\"ob-search-examples\">\n                Exemples : mandat \u00b7 signature \u00b7 facture \u00b7 r\u00e9ception \u00b7 SIREN\n            <\/p>\n        <\/div>\n    <\/section>\n\n\n    <!-- CAT\u00c9GORIES -->\n    <section class=\"ob-categories\">\n\n        <h2>Choisissez une cat\u00e9gorie<\/h2>\n\n        <div class=\"ob-category-grid\">\n\n            <button class=\"ob-category-card\" data-cat=\"souscription\">\n                <span class=\"ob-category-icon\">\ud83d\udcc4<\/span>\n                <span>Souscription<br>et mandat<\/span>\n                <b>\u203a<\/b>\n            <\/button>\n\n            <button class=\"ob-category-card\" data-cat=\"signature\">\n                <span class=\"ob-category-icon\">\ud83d\udc64<\/span>\n                <span>Signature<br>et acc\u00e8s<\/span>\n                <b>\u203a<\/b>\n            <\/button>\n\n            <button class=\"ob-category-card\" data-cat=\"factures\">\n                <span class=\"ob-category-icon\">\ud83d\udcc4<\/span>\n                <span>Factures<\/span>\n                <b>\u203a<\/b>\n            <\/button>\n\n            <button class=\"ob-category-card\" data-cat=\"parametrage\">\n                <span class=\"ob-category-icon\">\u2699<\/span>\n                <span>Param\u00e9trage<\/span>\n                <b>\u203a<\/b>\n            <\/button>\n\n            <button class=\"ob-category-card\" data-cat=\"reception\">\n                <span class=\"ob-category-icon\">\u24d8<\/span>\n                <span>R\u00e9ception<br>et traitement<\/span>\n                <b>\u203a<\/b>\n            <\/button>\n\n            <button class=\"ob-category-card\" data-cat=\"autres\">\n                <span class=\"ob-category-icon\">?<\/span>\n                <span>Autres sujets<\/span>\n                <b>\u203a<\/b>\n            <\/button>\n\n        <\/div>\n    <\/section>\n\n\n    <!-- CONTENU -->\n    <div class=\"ob-faq-layout\" id=\"ob-faq-anchor\">\n\n        <main class=\"ob-faq-content\">\n\n            <div class=\"ob-main-title\">\n                <span>\ud83d\udcac<\/span>\n                <h2 id=\"ob-main-heading\">Questions fr\u00e9quentes \u2013 Client final<\/h2>\n            <\/div>\n\n            <div class=\"ob-active-filter\" id=\"ob-active-filter\" style=\"display:none;\">\n                <span id=\"ob-active-filter-text\"><\/span>\n                <button type=\"button\" id=\"ob-clear-filter\">Voir toutes les cat\u00e9gories \u2715<\/button>\n            <\/div>\n\n            <div id=\"ob-faq-sections\"><\/div>\n\n            <div class=\"ob-show-more-wrap\" id=\"ob-show-more-wrap\" style=\"display:none;\">\n                <button type=\"button\" id=\"ob-show-more-btn\" class=\"ob-show-more-btn\"><\/button>\n            <\/div>\n\n            <div class=\"ob-no-result\" id=\"ob-no-result\">\n                <h3>Aucun r\u00e9sultat trouv\u00e9<\/h3>\n                <p>Essayez un autre mot-cl\u00e9 ou contactez le support.<\/p>\n            <\/div>\n\n        <\/main>\n\n    <\/div>\n\n    <!-- CONSEILS (3 blocs) -->\n    <section class=\"ob-tips-row\">\n\n        <div class=\"ob-side-card ob-guides\">\n            <h3>\ud83d\udcd6 Guides utiles<\/h3>\n\n            <a href=\"https:\/\/myorganiclearning.com\/course\/view.php?id=50\" target=\"_blank\">Guide d&rsquo;utilisation de la PA Open Bee <span>\u203a<\/span><\/a>\n            <a href=\"https:\/\/outils.openbee.com\/mandatpa\/\" target=\"_blank\">Signature du mandat PA <span>\u203a<\/span><\/a>\n            <a href=\"https:\/\/myorganiclearning.com\/course\/view.php?id=47\" target=\"_blank\">D\u00e9poser une facture <span>\u203a<\/span><\/a>\n            <a href=\"https:\/\/myorganiclearning.com\/course\/view.php?id=49\" target=\"_blank\">Suivre le traitement de vos documents <span>\u203a<\/span><\/a>\n            <a href=\"https:\/\/myorganiclearning.com\/course\/view.php?id=48\" target=\"_blank\">Param\u00e9trer votre compte <span>\u203a<\/span><\/a>\n        <\/div>\n\n\n        <div class=\"ob-side-card ob-tip\">\n            <h3>\ud83d\udca1 Le saviez-vous ?<\/h3>\n\n            <p>\n                Utilisez la barre de recherche ou les cat\u00e9gories pour trouver\n                rapidement la r\u00e9ponse \u00e0 votre question.\n            <\/p>\n        <\/div>\n\n\n        <div class=\"ob-side-card ob-support\">\n            <h3>\u2709 Vous n&rsquo;avez pas trouv\u00e9 la r\u00e9ponse ?<\/h3>\n\n            <p>\n                Notre \u00e9quipe support est \u00e0 votre disposition pour vous accompagner.\n            <\/p>\n\n            <a href=\"https:\/\/www.openbee.com\/support-technique\/\" class=\"ob-support-button\">\n                \u2709 Contacter le support\n            <\/a>\n        <\/div>\n\n    <\/section>\n\n\n    <!-- CONTACT FINAL -->\n    <section class=\"ob-bottom-contact\">\n\n        <div class=\"ob-contact-icon\">\ud83c\udfa7<\/div>\n\n        <div>\n            <h2>Une question ? Besoin d&rsquo;aide ?<\/h2>\n            <p>Notre \u00e9quipe support est l\u00e0 pour vous accompagner.<\/p>\n        <\/div>\n\n        <a href=\"https:\/\/www.openbee.com\/support-technique\/\" class=\"ob-support-button\">\n            \u2709 Contacter le support\n        <\/a>\n\n    <\/section>\n\n<\/div>\n<style>\n\n\/* CONTENEUR *\/\n\n.ob-faq-page {\n    max-width: 1250px;\n    margin: auto;\n    padding: 20px;\n    color: #1d2c4b;\n}\n\n\n\/* HERO *\/\n\n.ob-faq-hero {\n    display: flex;\n    align-items: center;\n    gap: 40px;\n    padding: 35px 50px;\n    margin-bottom: 40px;\n    background: linear-gradient(135deg, #009995, #e6f7f6);\n    border-radius: 18px;\n}\n\n.ob-faq-hero-icon {\n    font-size: 70px;\n}\n\n.ob-faq-hero-content {\n    flex: 1;\n    text-align: center;\n}\n\n.ob-faq-hero h1 {\n    font-size: 32px;\n    margin-bottom: 10px;\n    color: #1c3157;\n}\n\n.ob-search-box {\n    display: flex;\n    max-width: 650px;\n    margin: 25px auto 10px;\n    background: white;\n    border: 1px solid #d9e1eb;\n    border-radius: 10px;\n    overflow: hidden;\n}\n\n.ob-search-box input {\n    width: 100%;\n    padding: 16px;\n    border: none;\n    outline: none;\n    font-size: 16px;\n}\n\n.ob-search-box button {\n    width: 60px;\n    border: none;\n    background: #1553b7;\n    color: white;\n    font-size: 24px;\n    cursor: pointer;\n}\n\n.ob-search-examples {\n    font-size: 14px;\n}\n\n\n\/* CAT\u00c9GORIES *\/\n\n.ob-categories {\n    margin-bottom: 40px;\n}\n\n.ob-categories h2 {\n    font-size: 25px;\n}\n\n.ob-category-grid {\n    display: grid;\n    grid-template-columns: repeat(6, 1fr);\n    gap: 12px;\n}\n\n.ob-category-card {\n    position: relative;\n    min-height: 125px;\n    padding: 20px;\n    border: 1px solid #d7e0ec;\n    border-radius: 12px;\n    background: white;\n    color: #1d2c4b;\n    font-size: 16px;\n    font-weight: 600;\n    cursor: pointer;\n    text-align: left;\n}\n\n.ob-category-card:hover {\n    border-color: #1553b7;\n    box-shadow: 0 5px 20px rgba(0,0,0,.08);\n}\n\n.ob-category-card.active {\n    border-color: #1553b7;\n    background: #eef5fc;\n    box-shadow: 0 5px 20px rgba(0,0,0,.08);\n}\n\n.ob-category-icon {\n    display: block;\n    font-size: 30px;\n    margin-bottom: 12px;\n}\n\n.ob-category-card b {\n    position: absolute;\n    right: 15px;\n    bottom: 0px;\n    font-size: 24px;\n    color: #1553b7;\n}\n\n\n\/* LAYOUT *\/\n\n.ob-faq-layout {\n    display: block;\n}\n\n.ob-faq-content {\n    max-width: 900px;\n    margin: 0 auto;\n}\n\n.ob-main-title {\n    display: flex;\n    align-items: center;\n    gap: 12px;\n    margin-bottom: 25px;\n}\n\n.ob-main-title span {\n    font-size: 32px;\n}\n\n.ob-main-title h2 {\n    margin: 0;\n    font-size: 28px;\n}\n\n.ob-active-filter {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    padding: 12px 20px;\n    margin-bottom: 20px;\n    background: #eef5fc;\n    border: 1px solid #d7e0ec;\n    border-radius: 10px;\n    font-size: 15px;\n}\n\n.ob-active-filter button {\n    border: none;\n    background: none;\n    color: #1553b7;\n    font-weight: 600;\n    cursor: pointer;\n    font-size: 14px;\n}\n\n\n\/* FAQ *\/\n\n.ob-faq-section {\n    margin-bottom: 20px;\n    border: 1px solid #dce5ef;\n    border-radius: 15px;\n    overflow: hidden;\n}\n\n.ob-section-header {\n    padding: 18px 25px;\n    background: #eef5fc;\n}\n\n.ob-section-header h3 {\n    margin: 0;\n    font-size: 20px;\n}\n\n.ob-accordion {\n    padding: 12px;\n}\n\n.ob-faq-item {\n    margin-bottom: 8px;\n    border: 1px solid #e1e6ec;\n    border-radius: 10px;\n    overflow: hidden;\n}\n\n.ob-question {\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n    gap: 12px;\n    width: 100%;\n    padding: 16px;\n    border: none;\n    background: white;\n    text-align: left;\n    color: #26364e;\n    font-size: 16px;\n    cursor: pointer;\n    transition: background .2s ease;\n}\n\n.ob-question:hover,\n.ob-question.active {\n    background: #f4f8fd;\n}\n\n.ob-question span {\n    font-size: 20px;\n    flex-shrink: 0;\n}\n\n\n.ob-answer {\n    max-height: 0;\n    opacity: 0;\n    overflow: hidden;\n    padding: 0 18px;\n    background: #f4f8fd;\n    line-height: 1.7;\n    white-space: pre-line;\n    transition: max-height .35s ease, opacity .25s ease, padding .35s ease;\n}\n\n.ob-answer.active {\n    max-height: 600px;\n    opacity: 1;\n    padding: 5px 18px 20px;\n}\n\n\n\/* TIPS ROW (3 blocs de conseils) *\/\n\n.ob-tips-row {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 20px;\n    margin-top: 40px;\n    align-items: stretch;\n}\n\n.ob-side-card {\n    padding: 22px;\n    border: 1px solid #dce4ee;\n    border-radius: 15px;\n}\n\n.ob-side-card h3 {\n    margin-top: 0;\n}\n\n.ob-guides {\n    background: #f7faff;\n}\n\n.ob-guides a {\n    display: flex;\n    justify-content: space-between;\n    padding: 13px 0;\n    border-bottom: 1px solid #dce4ee;\n    color: #1c3157;\n    text-decoration: none;\n}\n\n.ob-guides a:last-child {\n    border-bottom: none;\n}\n\n.ob-tip {\n    background: #eafaf6;\n}\n\n.ob-support {\n    background: #f4f1ff;\n}\n\n.ob-support-button {\n    display: inline-block;\n    padding: 13px 20px;\n    background: #1553b7;\n    color: white !important;\n    border-radius: 8px;\n    text-decoration: none;\n}\n\n\n\/* AFFICHER PLUS *\/\n\n.ob-show-more-wrap {\n    display: flex;\n    justify-content: center;\n    margin: 10px 0 30px;\n}\n\n.ob-show-more-btn {\n    padding: 13px 28px;\n    border: 1px solid #1553b7;\n    border-radius: 10px;\n    background: white;\n    color: #1553b7;\n    font-size: 15px;\n    font-weight: 600;\n    cursor: pointer;\n    transition: .2s;\n}\n\n.ob-show-more-btn:hover {\n    background: #1553b7;\n    color: white;\n}\n\n\n\/* AUCUN R\u00c9SULTAT *\/\n\n.ob-no-result {\n    display: none;\n    padding: 30px;\n    text-align: center;\n    background: #f7f9fc;\n    border-radius: 15px;\n}\n\n\n\/* CONTACT *\/\n\n.ob-bottom-contact {\n    display: flex;\n    align-items: center;\n    gap: 20px;\n    margin-top: 40px;\n    padding: 30px 40px;\n    background: #e8f1fb;\n    border-radius: 15px;\n}\n\n.ob-contact-icon {\n    font-size: 50px;\n}\n\n.ob-bottom-contact h2,\n.ob-bottom-contact p {\n    margin: 0 0 8px;\n}\n\n.ob-bottom-contact .ob-support-button {\n    margin-left: auto;\n}\n\n\n\/* RESPONSIVE *\/\n\n@media (max-width: 1000px) {\n\n    .ob-category-grid {\n        grid-template-columns: repeat(3, 1fr);\n    }\n\n    .ob-tips-row {\n        grid-template-columns: 1fr;\n    }\n\n}\n\n@media (max-width: 700px) {\n\n    .ob-faq-hero {\n        flex-direction: column;\n        padding: 30px 20px;\n    }\n\n    .ob-faq-hero h1 {\n        font-size: 26px;\n    }\n\n    .ob-category-grid {\n        grid-template-columns: repeat(2, 1fr);\n    }\n\n    .ob-bottom-contact {\n        flex-direction: column;\n        align-items: flex-start;\n    }\n\n    .ob-bottom-contact .ob-support-button {\n        margin-left: 0;\n    }\n\n}\n\n@media (max-width: 450px) {\n\n    .ob-category-grid {\n        grid-template-columns: 1fr;\n    }\n\n}\n\n<\/style>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comment pouvons-nous vous aider ? Retrouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant la Plateforme Agr\u00e9\u00e9e Open Bee. \u2315 Exemples : mandat \u00b7 signature \u00b7 facture \u00b7 r\u00e9ception \u00b7 SIREN Choisissez une cat\u00e9gorie \ud83d\udcc4 Souscriptionet mandat \u203a \ud83d\udc64 Signatureet acc\u00e8s \u203a \ud83d\udcc4 Factures \u203a \u2699 Param\u00e9trage \u203a \u24d8 R\u00e9ceptionet traitement \u203a ? Autres sujets [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-39408","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/help.openbee.com\/fr\/wp-json\/wp\/v2\/pages\/39408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.openbee.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.openbee.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.openbee.com\/fr\/wp-json\/wp\/v2\/comments?post=39408"}],"version-history":[{"count":7,"href":"https:\/\/help.openbee.com\/fr\/wp-json\/wp\/v2\/pages\/39408\/revisions"}],"predecessor-version":[{"id":39460,"href":"https:\/\/help.openbee.com\/fr\/wp-json\/wp\/v2\/pages\/39408\/revisions\/39460"}],"wp:attachment":[{"href":"https:\/\/help.openbee.com\/fr\/wp-json\/wp\/v2\/media?parent=39408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}