Security software such as an antivirus can disrupt or hinder the proper functioning of the programs and services of certain software, when the antivirus settings are too strict. It’s common to see conflicts when using apps. Here are some recommendations for configuring exceptions specific to Open Bee™ Portal, to prevent these interferences during routine operations and software updates.
⚠️ This solution requires advanced networking skills. Back up your data before any changes, as this can affect your system.
1) First, test whether disabling your antivirus program improves the functioning of your Open Bee applications. If that’s not enough, it may be necessary to uninstall the antivirus. If you see any improvement after these steps, you can then exclude the affected services from the antivirus program.
2) To ensure the proper functioning of Open Bee™ Portal services, it is essential to configure your antivirus software in such a way that it does not interfere with their operations. To avoid interference, make sure that the antivirus on the servers does not schedule a real-time scan on the directories used by Open Bee™ Portal. Add folder paths and services to your antivirus’s exclusion lists.
For the Open Bee™ Portal application, please find the processes to exclude from the real-time analysis of the antivirus:
Open Bee™ Portal Files:
Open Bee™ Portal Services:
- MYSQL
- OpenbeeportalApache24
- OpenbeeportalRabbitMQ
- Openbeeportal AMQP Background Queue
- Openbeeportal AMQP High Priority Queue
- Openbeeportal AMQP Low Priority Queue
If you can’t directly exclude Open Bee™ Portal application folders in antivirus software, use your system’s advanced settings to prevent these directories from being scanned. To do this, go to the system’s advanced settings and configure the virus scanning processes to not include Open Bee™ Portal directories.
By following these steps, you will minimize interference between your antivirus, Open Bee™ Portal, ensuring optimal performance and uninterrupted operation of your services.